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Main » Email
  1. How do I create an email account?

    You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.

    To add an e-mail account:

    1. Login to your Control Panel.
    2. Click on the Mail Manager Icon.
    3. Click on the Add/Remove Accounts link in the Mail area.
    4. Click on the Add Account link.
    5. Enter the first part of the e-mail address and the password for the account in E-mail and Password fields.
    6. Enter the maximum size limit of this mailbox in the Quota field, if required. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.
    7. Click on the Create button.

    Your new account has been added.

    Please note that your email login username is the first part of the e-mail address + (

    Remember when giving out your new email address that email addresses are case sensitive. is NOT the same address as or

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  2. How do I edit an email account?

    It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.

    Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

    To change the password of an e-mail account:

    1. Login to your Cpanel Control Panel.
    2. Click on the Mail Manager Icon.
    3. Click on the Add/Remove Accounts link in the Mail area.
    4. Click on the Change Password button next to the required e-mail address.
    5. Enter the new password in the New Password field.
    6. Click on the Change button. Your password has now been changed for that account.

    Your account has been updated.

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  3. How do I set up Outlook to pick up my Email?

    Outlook is an email tool you can use to send and receive emails with. Your hosting account comes with the ability to use both POP3 and IMAP accounts.

    To setup Outlook:

    1. Open Outlook and click on Tools from the menu bar. Select Accounts from the drop down menu.
    2. Click on the Add button and select Mail.
    3. Enter your name and click on the Next button at the bottom of the window.
    4. Enter the email address that you would like people to send email to. In order to utilize the full functionality of the hosting service, you need to enter a registered email account. Please enter
    5. Select POP3 or IMAP from the drop down box. Enter in the Incoming mail field. The Outgoing mail server is Edit to be the domain name you have hosted with us.
    6. Now enter the full account name and password that was setup.
    * Note: account names are
    7. Click the Next button at the bottom of the window.

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  4. How do I set my default email address?

    Any e-mail that is sent to an unknown account at your domain name, such as, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - - which you can change, if required.

    To set your default e-mail address:

    1. Click on the Default Address link in the Mail area of cPanel.
    2. Click on the Set Default Address link.
    3. Enter the complete e-mail address of the new default in the field next to your web site name drop-down list.
    Note: You can enter :blackhole: to throw away all incoming mail, or :fail: no such address here to bounce the e-mail back to the sender.
    4. Click on the Change button. Your new default e-mail address has now been set.

    Suggestion: We recommend that you choose :fail: no such email address to limit the amount of spam.

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  5. How do I access my email through the internet (webmail)?

    When you setup an email account you can access your email from any web browser. We currently provide you a choice of 2 different web mail tools to use for more information on these you can visit their site:
    * Horde
    * SquirrelMail

    To access your web mail:

    1. Open a web browser
    2. In the Address bar type in
    3. You will be prompted for your username and password. Enter these as per your email account was setup
    4. You will see a screen with the 3 web mail tools (NeoMail, Horde and SquirrelMail). Click on one of them that you wish to use
    5. If this is your first time accessing your web mail you will be prompted to setup your email information. Fill in the form and click submit
    6. If you have already accessed your web mail then you will be taken directly to your inbox

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  6. How Do I Change Email Passwords Via Webmail?

    There are times, especially in small business, when it is necessary for an employee to change their email password, but to have the site adminstrator do this via Cpanel is a drain on his or her time.

    You can have your employees change their password as often as they like on their own via webmail.

    To change an email password using webmail:

    1. Bring up your webmail:
    2. Log into webmail using the employee's username and current password
    3. Follow the link at the bottom of the screen there is a link to "Change Password"
    4. Type in the new password twice to confirm and click "Change Password"

    Your new password has now been saved

    Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

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  7. Why am I having problems sending email?

    In an effort to combat spam, many ISPs (the companies who provide your connection to the Internet) are blocking the default port for sending email for email addresses that are not provided by them.

    If this is what's happening, you will get an error message like:
    The connection to the server has failed. Account: '', Server: '', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

    You have 2 options:

    A) Change your outgoing mail (smtp) port to port 26. To Do This:

    1. Go into the email client on your computer
    2. From the "Tools" menu select "Accounts"
    3. Select the affected email account and click "Edit"
    4. In the Sending Mail section, click on "Click Here for Advanced Sending Options"
    5. Check the box that says "Override default smtp port" and enter the port number 26

    B) Use your ISP's outgoing mail server information

    To Do This:

    1. Go into the email client on your computer
    2. From the "Tools" menu select "Accounts"
    3. Select the affected email account and click "Edit"
    4. In the Sending Mail, SMTP server field enter the information provided by your ISP

    Please note that this method will not have an affect on your outside clients. Any email you send from this account will look as though it is coming from to the average user. All mail sent to will still reach your inbox.

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  8. How do I create an Autoresponder?

    Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

    To add an autoresponder:

    1. Click on the Autoresponders link in the Mail area.
    2. Click on the Add Autoresponder link.
    3. Enter the address of the account that the autoresponder responds to in the Email field.
    4. Enter your name or address in the From field. You do not have to put anything in this field.
    5. Enter the subject line of the autoresponder in the Subject field.
    6. Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
    7. Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
    8. Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
    9. Click on the Create button.

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  9. How do I block unwanted emails?

    You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:

    Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are a way of filtering your e-mail to remove unwanted mail based on a variety of criteria. You can block any sort of e-mail, not just mail of a commercial nature. Blocked mail can be deleted automatically or sent to another e-mail address or script. These filters are quite flexible - some examples are provided after the instruction on how to add a spam filter below. All filters are cumulative.

    To add an e-mail filter:

    1. Click on the E-mail Filtering link in the Mail area.
    2. Click on the Add Filter link.
    3. Click on the required header field in the first drop-down list. These are the various fields in any e-mail message.
    4. Click on the required filter action in the second drop-down list. This action will act on the text entered in the third field.
      • Equals - match the text exactly (whole words only). "Credit" will block "Credit".
      • matches regex - matches the text based on regular expression (regex) rules. Regular expressions are a powerful but complex area. You do not need to use regular expression filters for most circumstances.
      • Contains - match the specified text in any circumstance. "porn" will block "porn" and "pornography".
      • begins with - match the specified text when it is the beginning of a word. "Porn" will block "porn" and "pornography" but not "teenporn".
    5. Enter the filter text in the third field. This text is case sensitive.
    6. Enter the destination for the filtered e-mail in the Destination field. There are three separate types of destination:
      • Destroy the e-mail - Enter Discard in the field.
      • Redirect to another address - Enter the e-mail address to which to redirect the e-mail.
      • Redirect to a script - Enter the full script path on the machine that hosts your web site.
    7. Click on the Activate button.


    • To redirect all e-mail from "", enter: From, equals,,
    • To delete all e-mail from, enter: From, contains,, Discard
    • To delete all references to pornography, enter: Any Header, contains, porn, Discard
    • To discard all e-mail that Spam Assassin has marked as spam, enter: SpamAssassin Spam Header, begins with, yes, Discard

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  10. How do I create an email alias/forwarder?

    Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

    To add a forwarder:

    1. Click on the Forwarders link in the Mail area.
    2. Click on the Add Forwarder link.
    3. Enter the first part of the e-mail address that will be forwarded in the first field.
    4. Choose the required domain from the drop-down list.
    5. Enter the full e-mail address that the forwarder will forward mail to in the second field.
    6. Click on the Add Forwarder button.

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  11. How do I create a mailing list?

    Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers. The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. You can can also refer to the Mailman home page for more information.

    Note: It is a good idea to be aware of spam and its definition before setting up a mailing list - refer to Blocking Unwanted E-mail for more information.

    To add a mailing list:

    1. Click on the Mailing Lists link in the Mail area of your cPanel homepage.
    2. Click on the Add Mailing List link.
    3. Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for from the Domain drop-down list.
    4. Click on the Create button.

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