Frequently Asked Questions

You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.

To add an e-mail account:

Your new account has been added.

Please note that your email login username is the first part of the e-mail address + yourdomain.com (sample+yourdomain.com)

Remember when giving out your new email address that email addresses are case sensitive. jsmith@mydomain.com is NOT the same address as JSmith@mydomain.com or JSMITH@mydomain.com

It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.

Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

To change the password of an e-mail account:

Your account has been updated.

Outlook is an email tool you can use to send and receive emails with. Your hosting account comes with the ability to use both POP3 and IMAP accounts.

To setup Outlook:

Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - username@yourdomain.com - which you can change, if required.

To set your default e-mail address:

Suggestion: We recommend that you choose :fail: no such email address to limit the amount of spam.

When you setup an email account you can access your email from any web browser. We currently provide you a choice of 2 different web mail tools to use for more information on these you can visit their site:
* Horde
* SquirrelMail

To access your web mail:

There are times, especially in small business, when it is necessary for an employee to change their email password, but to have the site adminstrator do this via Cpanel is a drain on his or her time.

You can have your employees change their password as often as they like on their own via webmail.

To change an email password using webmail:

Your new password has now been saved

Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

In an effort to combat spam, many ISPs (the companies who provide your connection to the Internet) are blocking the default port for sending email for email addresses that are not provided by them.

If this is what's happening, you will get an error message like:
The connection to the server has failed. Account: 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

You have 2 options:

A) Change your outgoing mail (smtp) port to port 26. To Do This:

B) Use your ISP's outgoing mail server information

To Do This:

Please note that this method will not have an affect on your outside clients. Any email you send from this account will look as though it is coming from you@yourdomain.com to the average user. All mail sent to you@yourdomain.com will still reach your inbox.

Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

To add an autoresponder:

1. Click on the Autoresponders link in the Mail area.
2. Click on the Add Autoresponder link.
3. Enter the address of the account that the autoresponder responds to in the Email field.
4. Enter your name or address in the From field. You do not have to put anything in this field.
5. Enter the subject line of the autoresponder in the Subject field.
6. Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
7. Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
8. Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
9. Click on the Create button.

You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:

Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are a way of filtering your e-mail to remove unwanted mail based on a variety of criteria. You can block any sort of e-mail, not just mail of a commercial nature. Blocked mail can be deleted automatically or sent to another e-mail address or script. These filters are quite flexible - some examples are provided after the instruction on how to add a spam filter below. All filters are cumulative.

To add an e-mail filter:

1. Click on the E-mail Filtering link in the Mail area.
2. Click on the Add Filter link.
3. Click on the required header field in the first drop-down list. These are the various fields in any e-mail message.
4. Click on the required filter action in the second drop-down list. This action will act on the text entered in the third field.
   • Equals - match the text exactly (whole words only). "Credit" will block "Credit".
   • matches regex - matches the text based on regular expression (regex) rules. Regular expressions are a powerful but complex area. You do not need to use regular expression filters for most circumstances.
   • Contains - match the specified text in any circumstance. "porn" will block "porn" and "pornography".
   • begins with - match the specified text when it is the beginning of a word. "Porn" will block "porn" and "pornography" but not "teenporn".
5. Enter the filter text in the third field. This text is case sensitive.
6. Enter the destination for the filtered e-mail in the Destination field. There are three separate types of destination:
   • Destroy the e-mail - Enter Discard in the field.
   • Redirect to another address - Enter the e-mail address to which to redirect the e-mail.
   • Redirect to a script - Enter the full script path on the machine that hosts your web site.
7. Click on the Activate button.

Example:

• To redirect all e-mail from "john@paradise.net", enter: From, equals, john@paradise.net, david@corse.org.nz
• To delete all e-mail from paradise.net, enter: From, contains, paradise.net, Discard
• To delete all references to pornography, enter: Any Header, contains, porn, Discard
• To discard all e-mail that Spam Assassin has marked as spam, enter: SpamAssassin Spam Header, begins with, yes, Discard

Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

1. Click on the Forwarders link in the Mail area.
2. Click on the Add Forwarder link.
3. Enter the first part of the e-mail address that will be forwarded in the first field.
4. Choose the required domain from the drop-down list.
5. Enter the full e-mail address that the forwarder will forward mail to in the second field.
6. Click on the Add Forwarder button.

Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers. The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. You can can also refer to the Mailman home page for more information.

Note: It is a good idea to be aware of spam and its definition before setting up a mailing list - refer to Blocking Unwanted E-mail for more information.

To add a mailing list:

1. Click on the Mailing Lists link in the Mail area of your cPanel homepage.
2. Click on the Add Mailing List link.
3. Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for from the Domain drop-down list.
4. Click on the Create button.