After your initial inquiry if you wish to continue, we will send you a no obligation intake questionnaire. The answers to these questions will assist us to determine your organization's needs, and allow us to quote you an accurate price. Once a price is determined we will contact you, and if you wish to hire our services we will sent you a letter of agreement. Once this is returned to us with deposit, the fun stuff begins!
In addition to the questionnaire, we like to have an initial meeting with our clients either in person or by phone to discuss their vision. We use this opportunity to get a sense of the person or organization and an understanding of the business.
If your company already has an established identity, then we will extend that identity to the website. If you select your colour preferences and give us an idea of how you'd like your site to look and feel. We also discuss domain names choices and web hosting options. InfoClear can register your domain and set up hosting and email accounts for you to use while the site is being designed.
At this point, we go off and start creating a page template while you work on the content of your site. We usually provide clients with a minimum of 2 templates to view. Clients are then encouraged to provide feedback and suggest changes. Once a template is approved by you, we begin to add your content to the format. Once this is complete, the site is uploaded to your hosting company.
Once the site is completed and uploaded our clients have 30 days to request changes in content, and ask for minor changes in layout.
We register the name you enter on our order form as the administrative and billing contact for your domain. This means that you own your domain.
Webmasters: If you are regsitering a domain name for one of your clients, please send your customer's information and your contact information by fax: 519-942-0161 or email: info@infoclear.ca. We will be happy to register the domain with you as the technical contact for the domain.
No. Once a domain name is registered for you it is yours until the end of the 1 year period.
Even if you cancel your hosting account, the domain remains your property. You are free to transfer it to another host or to sell the domain as you see fit.
You will still receive a reminder notice from InfoClear as your renewal date approaches to renew your domain. At this point, simply do not renew and your domain will lapse. Keep in mind, that if you let your domain name lapse and you later decide to try to reregister that domain name, it may no longer be available
YES!!
You can upgrade your package at any time. You will be able to keep your same template and all of the pages that you have already created will be upgraded with your package.
To upgrade your package, email us at info@simplesite.infoclear.ca
Currently, we accept credit card payments via PayPal, where your credit card will be automatically charged our monthly fee. You may also send a cheque or money order (in Canadian funds) to cover your service for a minimum of 6 months made payable to InfoClear Internet Consulting. Mail you cheque along with your full name, company name, domain name (please indicate if you need to register this domain), mailing address, phone number, email address, and the package you would like to:
75 First St., Suite #129,
Orangeville, ON
L9W 5B6
Your order will be processed once the cheque has cleared at the bank.
Please note that if you want to pay for domain registration by cheque that your requested domain may not be available by the time your request reaches our offices. We will contact you if this is the case.
If you decide to cancel, access to your Simple Site and your hosting will no longer be available within three days of us receiving your written cancellation request. If you want a copy of your website, you must pay the one time export fee and download the compressed HTML file from your Simple Site builder account prior to cancelling your account. If you cancel your account before you download the file, you will not have access to it.
Please note, if you host your Simple Site with another service provider, some of your features may no longer work once your service with us is cancelled.
Your Simple Site package comes with graphical web based statistics so that you can see which areas of your website are popular.
To access your statistics
You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.
To add an e-mail account:
1. Login to your Control Panel.Your new account has been added.
Please note that your email login username is the first part of the e-mail address + yourdomain.com (sample+yourdomain.com)
Remember when giving out your new email address that email addresses are case sensitive. jsmith@mydomain.com is NOT the same address as JSmith@mydomain.com or JSMITH@mydomain.com
It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.
Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.
To change the password of an e-mail account:
1. Login to your Cpanel Control Panel.Your account has been updated.
Outlook is an email tool you can use to send and receive emails with. Your hosting account comes with the ability to use both POP3 and IMAP accounts.
To setup Outlook:
1. Open Outlook and click on Tools from the menu bar. Select Accounts from the drop down menu.Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - username@yourdomain.com - which you can change, if required.
To set your default e-mail address:
1. Click on the Default Address link in the Mail area of cPanel.Suggestion: We recommend that you choose :fail: no such email address to limit the amount of spam.
When you setup an email account you can access your email from any web browser. We currently provide you a choice of 2 different web mail tools to use for more information on these you can visit their site:
* Horde
* SquirrelMail
To access your web mail:
1. Open a web browserThere are times, especially in small business, when it is necessary for an employee to change their email password, but to have the site adminstrator do this via Cpanel is a drain on his or her time.
You can have your employees change their password as often as they like on their own via webmail.
To change an email password using webmail:
1. Bring up your webmail: www.yourdomain.com/webmailYour new password has now been saved
Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.
In an effort to combat spam, many ISPs (the companies who provide your connection to the Internet) are blocking the default port for sending email for email addresses that are not provided by them.
If this is what's happening, you will get an error message like:
The connection to the server has failed. Account: 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
You have 2 options:
A) Change your outgoing mail (smtp) port to port 26. To Do This:
1. Go into the email client on your computerB) Use your ISP's outgoing mail server information
To Do This:
1. Go into the email client on your computerPlease note that this method will not have an affect on your outside clients. Any email you send from this account will look as though it is coming from you@yourdomain.com to the average user. All mail sent to you@yourdomain.com will still reach your inbox.
Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.
To add an autoresponder:
You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:
Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are a way of filtering your e-mail to remove unwanted mail based on a variety of criteria. You can block any sort of e-mail, not just mail of a commercial nature. Blocked mail can be deleted automatically or sent to another e-mail address or script. These filters are quite flexible - some examples are provided after the instruction on how to add a spam filter below. All filters are cumulative.
To add an e-mail filter:
Example:
Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.
To add a forwarder:
Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers. The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. You can can also refer to the Mailman home page for more information.
Note: It is a good idea to be aware of spam and its definition before setting up a mailing list - refer to Blocking Unwanted E-mail for more information.
To add a mailing list: