InfoClear Internet Consulting
 

Frequently Asked Questions


Simple Site
ANSWERS
  1. Am I limited to how many updates I can make to my site each month?
    Absolutely not! You can make as many changes as you like each month. Including changing your layout, adding pages (within your package limit) and editing your content.
    [Back to top]
  2. Can I host my Simple Site with someone else?
    Yes, you can. Simple Site comes with complimentary hosting, so you are not required to find another host to use Simple Site. If you do choose to use another host, you can notify us once you receive your confirmation email and provide the ftp informatation for your preferred host. We will change your ftp information in the system within 24 hours.
    [Back to top]
  3. Can I search templates by colour?
    This is a feature that has been requested repeatedly. We are working on providing this feature, but it is not available at this time.
    [Back to top]
  4. Can I upgrade my Simple Site package?

    YES!!

    You can upgrade your package at any time. You will be able to keep your same template and all of the pages that you have already created will be upgraded with your package.

    To upgrade your package, email us at info@simplesite.infoclear.ca


    [Back to top]
  5. Can you register a domain for me?
    YES! We can register a domain for you when you sign up for our service. Just select the "I need to register a domain for my website" option. We will collect all of the required information and register your domain when we set up your Simple Site Service.
    [Back to top]
  6. Do I have to already have a domain name to sign up for Simple Site?
    No. We can register a domain name for you as part of the sign up process! There is an additional annual fee for domain registration and it varies depending on the domain you choose: $20 CDN (+GST) for .com .name .info .org .net and .us domains $30 CDN (+GST) for .ca domains
    [Back to top]
  7. How can I pay for Simple Site services?

    Currently, we accept credit card payments via PayPal, where your credit card will be automatically charged our monthly fee. You may also send a cheque or money order (in Canadian funds) to cover your service for a minimum of 6 months made payable to InfoClear Internet Consulting. Mail you cheque along with your full name, company name, domain name (please indicate if you need to register this domain), mailing address, phone number, email address, and the package you would like to:

    75 First St., Suite #129,
    Orangeville, ON
    L9W 5B6

    Your order will be processed once the cheque has cleared at the bank.

    Please note that if you want to pay for domain registration by cheque that your requested domain may not be available by the time your request reaches our offices. We will contact you if this is the case.


    [Back to top]
  8. What happens if I want to cancel my service?

    If you decide to cancel, access to your Simple Site and your hosting will no longer be available within three days of us receiving your written cancellation request. If you want a copy of your website, you must pay the one time export fee and download the compressed HTML file from your Simple Site builder account prior to cancelling your account. If you cancel your account before you download the file, you will not have access to it.

    Please note, if you host your Simple Site with another service provider, some of your features may no longer work once your service with us is cancelled.


    [Back to top]
  9. How do I access my statistics?

    Your Simple Site package comes with graphical web based statistics so that you can see which areas of your website are popular.

    To access your statistics

    1. Login to your control panel, http://www.yourdomain.com/cpanel
    2. Go down to the "Web/Ftp Stats" section
    3. Click on "AwStats Stats"

      4. [Back to top]
Jump to:
Powered by ODFaq v2.1.0
Authorized Tucows Reseller Seal
Valid HTML 4.01!

 

InfoClear Internet Consulting
(519) 925-3977
1-866-517-INFO (4636)
info@infoclear.ca

Custom Designs :: Website Redesign :: Website Maintenance
About Us :: Testimonials :: FAQ :: Articles

© 2002-2007 InfoClear Internet Consulting. All rights reserved.
Domain Terms of Service :: Privacy Policy